Terms & Conditions
IMPORTANT:
Your order/invoice number is used for any and all reference to your
order. You MUST hold on to your order/invoice -
it is your receipt. Without a receipt, we WILL NOT
accept any returns or exchanges. Protect and keep track of your
invoice! DO NOT lose or dispose of your invoice!
The date stated on your invoice is date of purchase and all warranty
periods are from this date.
Technical Support is available between 10:00 a.m. and 5:00 p.m.
Mon.- Fri. at 315-264-9383 or at support@yourcompsolution.com.
Technical Support is not toll-free.
Purchase Orders
Purchase Orders are accepted from government and educational
institutions at our discretion.
Shipping
Orders for in-stock, unassembled items or parts, which are received
before 1:00 p.m. EST, will ship within up to 1-3 business days.
Not all parts are guaranteed in stock. Parts not in stock are
usually received in stock within 1-2 business days.
Shipping and Handling charges are added to all web site prices.
The included shipping covers only shipping within the local area.
Shipping and Handling charges are non-refundable.
Returns
Up to a 20% restocking fee will be charged on all merchandise
returned for a refund. All cancelled orders will be assessed a
$20 cancellation fee as well as a restocking fee if applicable
(special orders, already packaged orders, etc.).
International Orders
International orders are accepted at our discretion. We will
ship internationally if certain requirements are met by the customer.
Call us for more information.
Notice regarding content:
Product prices and specifications are subject to change without
notice. We do our best to be accurate, but occasionally mistakes
do occur. We are not responsible for any typographical, photographic
or technical errors.
Quality Control
Computer Solutions will try to make sure that all components
(such as motherboards, CPU’s, memory and hard drives) are
in operational condition prior to shipping. All motherboard and
CPU kits will be tested and properly configured by Computer Solutions
technical staff. All complete systems will be tested and will
go through at least a 72-HOUR BURN-IN PERIOD prior to shipping.
The entire Assemble/Testing process can take 5-10 business days.
Keep in mind: components can fail, and mistakes do happen. We
cannot guarantee that all components will function properly when
received by our customers. We also cannot guarantee that all components
will be completely compatible with existing components that customers
may have. We will do our best to make sure that damaged, failed,
and incompatible components are replaced in a timely and orderly
fashion, but the customer must follow our policies to allow for
this.
Warranty
This policy may not be altered or amended in any manner, and
the buyer, by accepting delivery of the goods described herein,
accepts and agrees to abide by the terms and conditions contained
herein.
The ownership of all products shipped and sold from Computer Solutions remains with Computer Solutions until
all payments from the customer are cleared.
No warranty for physically damaged items (which have cracks,
missing pins, burn marks, etc.). Any items damaged by power surges,
floods, brownouts, or other natural disasters are not covered
by warranty.
If any product is found to be abused, mishandled, modified or
altered: all warranties will be voided.
Items must be received by the Computer Solutions RMA (Return
Merchandise Authorization) department before the last day of warranty.
If a replacement is not available, Computer Solutions
reserves the right to replace with similar products of equal value
or offer upgraded products at a minimum fee if the item has been
discontinued from our product line. Computer Solutions
also has the right to repair the products.
Warranty void without receipt or invoice.
Computer Solutions accepts no liability with respect to any
software or data contained in any product or parts sold by or
returned to Computer Solutions.
Warranty Limitations
Component tampering, misuse, or physical damage by purchaser
voids all warranties. Warranty sticker and serial numbers must
be in-tact on all merchandise. Repaired or replaced RMA items
carry the original warranty of the product. Warranty and technical
services cannot be extended for any customers.
Computer Solutions represents and warrants to purchaser
that the goods fully comply with all material government laws
and regulations applicable to the sale of the goods in the United
States.
NO WARRANTY NOT SET FORTH ABOVE IS EXPRESSED OR IMPLIED
BY Computer Solutions, AND Computer Solutions EXPRESSLY DISCLAIMS
THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
The manufacturer warranty limitations apply to all products sold
by Computer Solutions. Computer Solutions reserves
the right to repair or replace items with those of equivalent
specifications.
All individual parts sold by Computer Solutions have a limited
warranty against manufacturing defects for a period of 12 months,
unless otherwise specified. Assembled systems have up to a 5-YEAR
PARTS/up to 5-YEAR LABOR WARRANTY.
If the manufacturer’s warranty period for the product is
longer than that of Computer Solutions, the manufacturer’s
RMA department will handle the service.
System Specific Warranty
All complete systems* built by Computer Solutions carry UP TO
a 5 year parts & labor warranty. No warranty is on-site unless
otherwise specified. All bare bone systems carry UP TO a 5 year
parts & labor warranty. All motherboard combos carry UP TO
5 year parts & labor warranty.
RMA may be given on defective parts, but not if exceeding the
warranty date.
All warranty systems are to be repaired and diagnosed by Computer Solutions only, any repairs performed by someone other
than Computer Solutions will void warranty in its entirety.
Bare bone systems and Motherboard Combos will be tested as many
times as possible before shipping, however, the customer is assumed
to be knowledgeable and able to assemble a system on his/her own
without assistance. Support will not be provided for customers
of Bare bone systems and/or Motherboard Combos unless at the customer's
expense.
*A complete system is a system that may be completely tested
before being shipped. It must include a motherboard, processor,
processor fan, case, memory, hard drive, CD-ROM, video card, sound
card, modem, and an operating system (all essential components).
If a system does not include one or more of these items, support
will not be provided to the customer unless at customer's expense.
Systems built and tested without an operating system will not
be fully warrantied. Systems built and tested without an operating
system will carry reduced warranty coverage (strictly hardware
coverage ONLY!). Support will not be provided on any system without
an operating system unless at the customer's expense. Repairs
that are not hardware related on any system purchased without
an operating system will be done also at the customer's expense.
Parts Warranty
CPU (OEM) 90 days, unless otherwise specified. CPU must be returned
with sticker in-tact. Warranty will be void for CPUs returned
without sticker.
The following items carry Manufacturer’s Warranty: Monitors,
Hard Drives, Printers, and Scanners.
The following items carry 90-day warranty unless otherwise specified
by manufacturer: Motherboard Combos, Bare bone Systems, Memory,
CD-ROM’s, Keyboards, Mice, Power Supply, and Cases.
Refunds
All refunds are at Computer Solutions’s discretion. This
does not include freight, shipping and handling, or rush charges
nor does it include any fees for payment services such as Paypal,
Egold etc.
Time Limitations:
We offer a 30-day money back guarantee for most items, except
CPU, memory, systems, and some special order items (consult your
salesperson). The exception for the CPU and memory is necessary
due to the frequent price fluctuation in these items. No returns
for credit after the time limits will be accepted. These time
limits do not offset in any way the warranty of the products.
Other Limitations :
Shipping charges are non refundable. Labor charges included in
systems ($40 per system) and services are non refundable Any payment
service fees are non refundable. Any physically damaged or defaced
items are non refundable. Opened software is not refundable. Cases
that have been opened and assembled by customers are non refundable.
Items with missing original manufacturer packaging materials,
manual, driver CD, cables and/or other supporting materials will
not be accepted for credit. Only unopened software packages are
accepted for return for credit. Restocking fees may be applicable
to certain items. Restocking fees are always applicable to special
order items.
Procedure for returning for credit:
When returning items for credit, obtain an RMA # for credit .
After receiving your Return Merchandise Authorization number send
the item(s) to Computer Solutions together with a copy of the
original invoice, a copy of the Return Authorization confirmation,
and ALL the original packaging materials including cables, manuals,
and CD if applicable. Partial returns are acceptable. Write down
"Return for Credit" on the cover of the package. Customer
is responsible for the shipping cost of returning items to us
for any reasons. Please note that regulations allow only credit
to your credit card account if you paid with a credit card. All
in store credits must be used within 60 days.
Credits and refunds are handled by our Billing/Accounting Department.
All refunds and/or credits will either be placed back on the customer’s
credit card, or sent to the customer in the form of a company
check. The refund process may take 1-30 business days to confirm
and complete after all goods are received.
System sales may be cancelled during the assembly and testing
process, however all system cancellations will be assessed a cancellation
fee of $20 and are subject to a 20% restocking fee, depending
on how far along the system is in the assembly and testing process.
All returns on all items, including complete systems, must be
in original sellable condition, with all original packing, manuals,
and software. All returns on all items, including complete systems,
are subject to a 20% restocking fee.
Software sales are final. Computer Solutions will not
accept any returns on software.
Microsoft software products of any kind, such as Microsoft Windows95,
98, 98 S.E., ME, 2000, NT, and Microsoft Office 97, 2000, XP,
will not be accepted for return or credit in any way shape or
form. NO exceptions. Product keys are distributed with these pieces
of software and may be wrongfully copied and used. We are unable
to accept for return any software that includes a product key
of any sort. Computer Solutions is not liable for customer
misuse of product keys. Customer is responsible for all software
product keys.
Return Policy and Procedure
If you believe that the product you received is defective and
your warranty has not expired, you must obtain a Return Merchandise
Authorization by contacting our Support/RMA department.
A replacement of the same or equal item will be shipped to the
customer within 1-5 business days after the item is received.
Please be aware that a product used for over 180 days of the invoice
date, if returned to Computer Solutions, will be charged
a return shipping fee. Computer Solutions does not offer
cross-shipping.
Computer Solutions is responsible for exchange of product
under warranty, if the manufacturer is refusing to cover the warranty
for the product(s) it produced. If the manufacturer warranty for
the product(s) is over but product still under warranty with Computer Solutions (dealer warranty), Computer Solutions
will cover these items.
The pre-approved RMA/invoice number must be marked clearly on
the outside of the shipping box.
Computer Solutions reserves the right to inspect and test all
returned products. No replacement or exchange will be granted
if the returned products were found to meet the functionality
of manufacturer’s specifications. If this should occur,
the customer will be responsible for all return shipping charges
on the products that must be returned to the customer.
All RMA items must be in original sellable condition, with all
original packing materials, manuals, software and cables.
All RMA items must be shipped freight pre-paid by the customer.
The customer must pay for any desired insurance on the package.
Computer Solutions is not responsible for any losses
or damages in transit.
Computer Solutions is NOT responsible for any package
lost during shipping.
RMA's will be shipped back to the customer via UPS ground or
US Mail. Express shipping will be will be at additional cost.
In the case of the item returned being functional, returned in
error by customer, return freight must be paid for by the customer.
Customer is responsible for proper packaging of RMA returns,
Computer Solutions voids all warranties on items that
are insufficiently or inaccurately packaged.
The following packaging guidelines must be met:
Memory: Wrapped in anti static packaging and bubble wrap, inside
a cardboard box with packaging material around it.
CPU: Wrapped in anti static packaging and bubble wrap inside a
cardboard box with packing material around it. Secure in CPU tray
if sent with original order.
Motherboards: Placed inside the manufacturer’s box. Place
box inside of larger shipping box with packing material around
it.
Systems: Place system inside case packaging. Place case packaging
inside larger package and surround with packaging material(s).
All Other Items: Placed inside the original manufacturer’s
box when applicable. OEM items must be bubble-wrapped. Place all
items in a larger shipping box with packing material around it.
Discrepancy and Shipping Damage
For wrong items, missing items, shipping damage or other discrepancy,
customer should report to RMA department within 48 hours. We will
not be responsible for any discrepancy reported beyond 48 hours.
Customer is responsible for paying any freight charge caused
by refused shipment or unclaimed goods.
In case of a discrepancy:
Please check all packaging materials and make sure that you received
ALL packages shipped. Some packages may be delivered separately.
Read your invoice carefully to see if there is any back ordered
and/or drop shipped items.
Give as much detail as possible to explain exactly what's missing
and why there is a difference.
You are welcome to call or e-mail us.
We will investigate and verify the discrepancy before making
any decision after receiving your call or e-mail.
The replacement item must be identical to the original one and
be shipped to the same address as the original order.
We'll inform you on whether or not to ship the wrong item back
to us. If you do, we'll reimburse you for the shipping expense
or have it picked up by one of our carriers.
Please note that a discrepancy is impossible with small, expensive
items such as CPUs, memory, etc. We triple check these items before
shipping. We will not resend these items.
Computer Solutions will make every effort to deliver
on time however, Computer Solutions shall not be liable
for late or lost shipments.
Customer Responsibility
Customer is responsible for holding and keeping track of all
invoices on customer's account! Original should never leave customer's
possession - only copies should be used for returns. Customer
should inspect all packages for damage and discrepancies upon
receipt. For wrong items, missing items and shipping damages,
customer should report to RMA department within 48 hours. Any
claims after this will not be honored. Always inspect each item
for physical damage, missing documentation and driver disks. Customer
should always provide a detailed and specific description of problems
for defective items. For any defective equipment you must call
the RMA department for an RMA #, which must be present on package
next to shipping label, otherwise it will be refused. Purchaser
is presumed to have qualified and knowledgeable technical ability
to diagnose and pinpoint problem sources. Computer Solutions technical support will provide help where available, but
is discouraged to teach customers basic diagnostics and step-by-step
installations.
Consequential Damages and Limitations
Computer Solutions shall not be liable for any failure to perform
or delay in performing any of its obligations when such failure
or delay is due to circumstances beyond its reasonable control,
including, without limitations, any "Act of God", war,
strike, riot, fire, flood, earthquake, lock-out, late or non-delivery
by suppliers, shortage or unavailability of materials, components
or transportation facilities, or act, refusal to act, regulation,
order or intervention of any governmental authority.
Under no circumstance shall Computer Solutions be liable for
any special, indirect, incidental or consequential damages of
any kind or nature whatsoever, including, without limitation,
lost goodwill, lost resale profits, loss of data or software,
work stoppage or impairment of the goods and whether arising out
of breach of any express or implied warranty, breach of contract,
tort (including negligence), strict product liability or otherwise,
even if advised of the possibility of such damage could have been
reasonably foreseen, except or lye in case of personal injury
where and to the extend applicable law requires such liability.
The laws of the State of New York, in which Computer Solutions
resides shall govern the rights and obligations of the parties
under this agreement.
Buy!
