Preventative Maintenance
Computer Solutions provide preventive maintenance service programs
to address the needs of businesses that do not have qualified computer
technicians on staff. Basic equipment maintenance such as
data backup, internal and external component cleaning and software
updates will be administered on a scheduled basis. You can
greatly reduce the risk of data loss or hardware failure by ensuring
that your hardware is properly maintained. The following
information represents some of the procedures of a typical preventive
maintenance program.
Data Backup
There are two reasons for data loss; either a proper backup plan
is not in place, or the media or hardware used failed to successfully
capture the data. To reduce the possibility of data loss
we require clients to maintain backups on Tape, CDRW/DVD-RW, Jazz
or Zip disk. Floppy disks have a high rate of failure and
should not be used to protect vital information. Backups
are verified during each service visit to ensure that critical
data is being safely captured, the media is also rotated to a secure
off-site location to ensure you can get back up and running quickly
in the event of an office fire or other disaster. In the
event of a system failure data will be transferred to another working
system while repairs are being made.
Anti Virus Protection
In today's world of internet worms and virus threats, it is imperative
that you have the latest anti-virus software. Systems will be configured
to automatically perform virus definition updates and perform full
system virus scans weekly. The anti-virus software will be
instructed to scan in-coming and out-going emails, the most common
method of virus transfer. Anti-virus settings and definition
files are verified during each service visit to ensure that data
is protected from virus damage. Our product of choice is
Symantec's Norton Anti-Virus, however we provide support and installation
for all major brands.
Component Cleaning
Dust is one of the leading causes of hardware failure. All
moving components are thoroughly checked during service visits. If
necessary they will be cleaned and lubricated. The case is opened
and dust is removed from the motherboard and all system boards. The
CPU fan, power supply fan and any other board fans are cleaned,
lubricated and tested.
All data cables are checked to ensure they are securely seated
on system boards. CD and floppy drives are cleaned
and tested for data transfer. External components such as
keyboard, mouse, monitor and printers are cleaned of dust and debris
and all cable connections are checked. Connections to surge
protectors or UPS are checked.
Software Updates/System Optimization
Operating system updates and patches are downloaded and installed
to ensure that your system has the most current version of the
OS software & patches. Internet browser software updates
or upgrades are preformed as software changes become available.
Updated component drivers are installed as soon as they have been
verified as being functional, or are required by system changes. Hardware
configurations are checked to be sure that they are operating efficiently
and without conflict with other components.
Defrag and scan disk maintenance programs are run to detect any
problems that your hard drive may have. Specialty error diagnostic
software is run on other system components to verify that they
are in good working order. Hard drive file organization is
checked and any misplaced files are moved to their correct data
folders. Any temporary or unneeded files are located and
removed.
We perform a needs consultation to review your current setup and
then provide you with a custom maintenance program. Choose from weekly,
monthly, quarterly, bi-annual or annual service schedules at discounted
service rates. As a participant in one of our preventive maintenance
service programs you can also receive discounts on prepaid service
hours. Prepaid service hours can be used for such items as urgent/late
night service calls, telephone support, general consulting etc. If
you need more information, or would like a free phone consultation
to discuss your computer service needs call 315-264-9383.
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